Frequently Asked Questions
Have a question about ordering, shipping, custom stickers, or installing your decal? Here are answers to some of the questions we receive most often.
Ordering & Shipping
How much is shipping?
Tracked shipping starts at $5.95 for qualifying U.S. orders. Orders of $35 or more receive FREE shipping.
How quickly will my order ship?
Most in-stock orders are prepared and shipped within 1 business day. Custom or personalized orders may require additional production time and are typically ready to ship within approximately 2 business days.
Will I receive tracking information?
Yes. Orders are shipped using a trackable shipping service whenever applicable. Tracking information will be provided after your order ships.
Where do you ship from?
Our products are prepared and shipped from Cleveland, Tennessee.
What if my package is delayed or appears lost?
If your tracking information shows an unusual delay, please contact us with your order number. We will do our best to help determine the status of your shipment.
Products & Custom Orders
Can I order just one sticker?
Absolutely. Our philosophy has always been “No job too small.” We can help with quantities ranging from one sticker to large orders.
Do you make custom stickers and decals?
Yes. We can create new artwork or work from artwork, logos, names, or ideas you provide. Contact us with details about your project and we will let you know what is possible.
Can I order larger quantities?
Yes. We can produce larger quantity orders for individuals, businesses, organizations, clubs, and other groups. Contact us for information about your specific project.
Are your licensed products legally authorized?
We have invested considerable time and resources into obtaining licensing and authorization for many of the licensed products we sell. Trademarks and intellectual property remain the property of their respective owners.
Returns & Problems With an Order
Can I return an item?
Eligible products may be returned within 30 calendar days of purchase, provided they are unused, undamaged, and in their original condition.
Custom, personalized, special-order, or customer-supplied artwork products may not be returnable unless they arrive damaged, defective, or incorrect.
What if I receive the wrong item or my order arrives damaged?
Please contact us as soon as possible with your order number and photos of the item and packaging when available. We will review the issue and work with you on an appropriate replacement, refund, or other resolution.
Can I return a sticker or decal after I have applied it?
No. Stickers or decals that have been installed, applied, altered, or damaged after delivery are generally not eligible for return.
Sticker & Decal Installation
How do I prepare the surface?
Always begin with a clean, dry surface. Dirt, wax, oil, and other residue can prevent the adhesive from bonding properly.
Clean the area with a non-ammonia-based cleaner or an appropriate alcohol-based cleaner, then allow the surface to dry completely before application.
What temperature is best for installing a decal?
For best results, both the air temperature and the application surface should generally be between 45°F and 80°F.
How do I install a decal with transfer tape?
- Rub firmly over the decal to make sure it is adhered to the transfer tape.
- Clean and completely dry the application surface.
- Slowly remove the paper backing while making sure the decal remains attached to the transfer tape.
- Carefully position the decal. Once the adhesive contacts the surface, repositioning may be difficult.
- Press the decal onto the surface from one side to the other to help prevent air bubbles.
- Use a credit card or similar smooth-edged tool to firmly press the decal into place.
- Slowly peel away the transfer tape.
- Check the decal for any remaining bubbles or areas that need additional pressure.
Tip: Take your time. Proper surface preparation and careful positioning make a big difference in the final result.
Removing Stickers & Decals
How do I remove an old decal?
Gently warming the decal with a hair dryer can soften the adhesive and make removal easier. Begin at one edge and slowly peel the decal away from the surface.
What if adhesive residue remains?
A plastic scraper or plastic razor blade can help remove stubborn residue from appropriate surfaces. An adhesive remover that is safe for the surface may also be helpful.
Always test any cleaner or removal method in an inconspicuous area first.
Should I use a metal razor blade?
Use extreme caution. Metal razor blades can scratch glass and may permanently damage painted, coated, tinted, plastic, or other delicate surfaces. A plastic blade is a safer choice for most applications.
Still Have a Question?
If you don’t see the answer you’re looking for, please contact us. If your question is about an existing order, please include your order number so we can assist you more quickly.
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